Mobiserve participated at the fourth MECOM (Middle East Communications Exhibition & Conference) event, the leading telecommunications and enterprise communication event in Abu Dhabi.
The event was held in Abu Dhabi National Exhibition Center, 17-19 May, 2010.
The affair offered the opportunity for contributors across the entire ICT value chain to interact and conduct business.
In the stand were available, Mobiserve Dubai General Manager; Ahmed Youssef and Chief Commercial Officer; George Edward to answer queries on various Turnkey Telecom business services offered by Mobiserve.
Mr. Sameh Atalla, CEO of Mobiserve, visited the stand, where he welcomed clients, and visitors giving his full support to the organizing team.
He also delivered a presentation titled “Reaping the Benefits of Maintenance Outsourcing for Telecom Operators”
During the event, a wide range of press reporters conducted interview with Mr. Sameh Atalla. Mobiserve expects to boost its business cooperation across the GCC with contacts gained at the exhibition.
Mobiserve participating at AUC Employment Semi Annual Fair- 2010
In attempt to seize the opportunity of meeting highly educated caliber, Mobiserve participated at the spring 2010 AUC Employment Fair: The Region's Premier Recruiting Event.
The fair was held was held at the American University in Cairo new campus, on Saturday, May 8, 2010.
Companies registered in the Fair were assigned booth to meet applicants.
AUC Career is a one-day recruiting event that provides a forum for cultivating and developing productive relationships between AUC graduates/undergraduates and the corporate world.
It aims at integrating employers’ recruiting needs with the skills and qualifications of AUC graduates.
The Fair gives participating companies an opportunity to build their image on campus among a qualified pool of AUC students and alumni.
Mobiserve Pakistan Signs Frame Agreement for Civil Work and Telecom Implementation with ZTE
Continuing the series of achievements and successful cooperation with ZTE Corporation, Mobiserve Pakistan signs frame agreement for Civil Work and Telecom Implementation with ZTE Pakistan (Pvt.Ltd), China's largest listed telecommunications manufacturer and wireless solutions provider.
The project encompasses installation and commissioning of Solar Power Panels of 200 sites, along the allied civil work, as battery room & boundary wall etc. for CMPAK (zong), emerging GSM operator in Pakistan, owned by CMCC, China largest Cellular Network of the World.
ZTE will assign the first round of 20-25 sites for Mobiserve Pakistan next week.
It is worth to be mentioned that this project will give Mobiserve a first mover advantage in the solar energy sector, since Pakistan is a power starved country and government is focusing on alternate energy solutions
Abu Dhabi Islamic Bank: A New Client for First Service
First Service has been exclusively awarded the delivery and enveloping for marketing brochures/flyers of Abu Dhabi Islamic Bank, one of the region's first Islamic banks established in Egypt in May, 2008.
First Service was assigned the delivery for a volume of 5000 envelopes to Abu Dhabi Bank clients.
First Service is proud to serve a valuable client such as Abu Dhabi Islamic Bank and hoping for expanding the scope of their cooperation.
Mobiserve Signs a Three and Half Year Contract with OTA-Djezzy
Mobiserve successfully signed a 3.5 years (42 months) contract with OTA- Djezzy, leading mobile operator in Algeria.
The contract encompasses providing OTA-Djezzy with a space segment 184.4MHz over Intelsat 901 Ku Band.
The signed contract value is approximately $25 Millions.
It is worth to be mentioned that Mobiserve team received a thank you letter for their hard work around OTA contract from Mr. Jean –Philippe Gillet; Regional Vice President Europe & Middle East of Intelsat, the leading provider of fixed satellite services worldwide.
Mobiserve hopes that this is just the beginning of a stronger relationship between Mobiserve and Intelsat.
Mobiserve Pakistan Signs Framework Agreement for Managed Services at Cell Sites with ZTE
Mobiserve Pakistan announces signing a frame work agreement for Managed services at Cell Sites with ZTE Pakistan, China's largest listed telecommunications manufacturer and wireless solutions provider.
The frame agreement covers 1500 sites for CMPAK (Zong), emerging GSM operator in Pakistan, owned by Chinese telecom giant CMCC.
First batch of 370 sites will be awarded by 26th of May, 2010.
It is pertinent to mention that it is a lead for Mobiserve Pakistan to extend Operation and Maintenance services to non Orascom Telecom Operators.
Mobiserve is keening to maintain cooperation with a valued client such as ZTE Corporation.
Mobiserve announced finalizing a frame agreement for supplying and installation of BSC fully equipped shelters with Huawei, a world leading telecom solutions provider.
The agreement comprises the acceptance of Mobiserve as a supplier for Etisalat Egypt BSC Shelter project, and that Mobiserve shall take 100 % of the procurement share in the internal bidding for the project.
It is worth to be mentioned that this is the first time for Mobiserve to supply shelters to a key market player such as Huawei, after competing among respectable service providers including EEC, Egypro, Alkan & MOG.
Congratulation to Mobiserve and Mobifactory teams and always looking forward to be the leaders in the telecommunication market.
On April 13th, 2010, Mobiserve Holding held its 10th Anniversary Employee Recognition Ceremony at Serena Hotel, Islamabad, Pakistan. During the ceremony, certificates and recognitions were awarded to 70 employees who passed more than 5 years with Mobiserve Pakistan for their outstanding accomplishments. 200 employees from Mobiserve Pakistan attended the ceremony.
The event was attended by Mr. Sameh Atalla; Mobiserve Chief Executive Officer, Mrs. Hala Zayed; Human Resources Director,and Mr. Mohamed Sameh; General Manager of Mobiserve Pakistan. In addition to Mr. Syed Sumsam Ali Shah Bukhari;Fedral State Minister for Information and Broadcasting, and Mr. Khawar Sadique Khokar; technical member of Pakistan Telecommunication Authority(PTA). The chief guests delivered brief speeches and awarded certificates to employees.
The goal of this ceremony is to recognize employees’ contributions for Mobiserve Pakistan success.
Mobiserve Bangladesh Wins Tender Bid with Robi and Signs Service Partnership Agreement with Grameen Phone Limited
Mobiserve Bangladesh successfully won a tender bid and received award letters from Robi (Axiata Bangladesh Limited/ former AKTEL), a dynamic and leading countrywide GSM communication solution provider.
The tender encompasses delivering turnkey sites.
Continuing with the chain of achievements, Mobiserve Bangladesh also signed a Service Partnership Agreement, on the 15th of April, 2010 to deliver services on Civil Works for Grameen Phone Limited, the leading telecommunications service provider in the Bangladesh with more than 23 million subscribers.
Mobiserve merits our team in Bangladesh, for their outstanding performance and continuous devotion to acquire new clients.
Mobiserve Pakistan Signs Frame Work Contract with ZTE
For the first time, our team in Pakistan manages to sign a frame work contract with ZTE, a leading global provider of telecommunications equipment and network solutions.
The frame work with ZTE encompasses “Civil Work and TI (telecom infrastructure) Services for their PTCL (Pakistan Telecommunication Corporation Pvt.
Limited) 0957 transmission project
in AJK (Azad Jamu and Kashmir) region”.
PTCL is partially owned and managed by Etisalat.
The awarded project involves dismantling packing, shifting and reinstallation of telecom equipments and civil work for number of 40 sites.
It is considered the first time for Mobiserve to work for PTCL infrastructure Projects.
Mobiserve Holding merits its operational office in Pakistan for their outstanding performance and continuous devotion to acquire new clients.
Huawei Awards Mobiserve Excellent Core Partner for 2009
Mobiserve proudly announced that it has received Excellent Core Partner Award for year 2009 by Huawei, leading global telecommunications solutions provider.
The award was presented to Mr. George Edward, Chief Commercial Officer at Huawei North Africa Strategic Cooperation Forum 2010, held in J.W.Marriot Hotel, in Cairo, Egypt, on April 1st, 2010.
The event was attended by Mr. Sameh Atalla; Chief Executive Officer, Mr. Maged Mikhail; General Manager of Mobiserve Egypt, Karim Al Azzawy; Commercial Director of Mobiserve Egypt and Ahmed Omar; Business Development Manager.
The event brought together telecommunication market players to honor their contribution in the market. Mobiserve has continually demarked itself by the quality of its services.
Mobiserve Pakistan Engineers excel at ZTE Training Program
Mobiserve congratulates its team in Pakistan for their outstanding performance at operation and maintenance crash training organized by ZTE, leading global provider of telecommunications equipment and network solutions.
In Jan, 2010, Mobiserve Pakistan was prequalified for Civil Work, Logistics and supplies for ZTE. However, ZTE necessitated that Mobiserve should have ZTE trained Engineers as telecom equipments would be part of the operation and maintenance projects scope.
Thanks to ZTE for the arrangement of One Day Crash Training Program, in which Mobiserve Engineers outperformed all other competitors who had the same chance of the Training course.
It is worth mentioning that Mobiserve Pakistan Engineers managed to prepare themselves in very short period of time. Mobiserve Pakistan Team passes the program with a score of 83.5%, and they were the sole team who passed this program among several respectable corporations.
As one of the knights who survived financial crisis that faced Dubai, Mobiserve was chosen among various corporations to participate at Dubai Knights Event.
The event was held in 25th of February, at Mina Al Salam (Al Majles Ballroom), Dubai. Mr. Sameh Atalla, CEO of Mobiserve, attended the ceremony, where he received a trophy presented by his highness Mohamed Ben Maktoum Ben Gomaa Al Maktoom.
The ceremony comprised a speech given by his highness Mohamed Ben Maktoum Ben Gomaa Al Maktoom.
His highness stated "we know that this is just the beginning".
In addition to a speech delivered by all the other knights of Dubai. During the ceremony, a movie clip was shown displaying the development of Dubai in the past twenty years. The clip illustrated Dubai evolution from a desert to the most technological and modernized city.
Mobiserve is proud to be part of this royal ceremony and is grateful for the opportunity to be part of Dubai expansion.
MobiFactory, the manufacturing arm of Mobiserve Holding, leading telecom service provider, opened a new distribution Channel with Zimbabwe after signing a contract with Telecel Globe; a leading international Telecommunications operator owned by Orascom Telecom.
MobiFactory is the first factory in Egypt to supply its production and designs of high quality telecom towers to Zimbabwe in accordance to the recent cooperation between the two parties.
MobiFactory will supply 30 Telecommunication towers; 20 towers of 50 m height and 10 towers of 42 m height for their key customer Telecel Globe by the of Q2 of 2010.
It is worth to be mentioned that this agreement complements previous successful African region supply of exporting 52 towers to Brundi for Telecel Globe in Brundi.
The new concurrence comprises a resounding vote of confidence in both Mobifactory’s proven technologies and the new products they design and develop regionally.
MobiFactory is sister company of Mobiserve, and First Service, the business arm specialized in business process outsourcing. All part of the Emirati group Mobiserve Holding.
Mobiserve Exhibiting at GSM Telco World Summit with Outstanding Success
Mobiserve participated at the 14th GSM Middle East –Towards a Broadband World 2009, held in 7-8 December, 2009 at Dubai International Convention & Exhibition centre, UAE. The GSM 3G Middle East is one of the flagship events in Informa Telecoms’ prominent Com World Series events. The Event gathered leading mobile operators, fixed operators, regulators, investors, solutions providers, and vendors, all under one roof.
The event was considered a success to Mobiserve Dubai as the number of visitors and the different business interests that visited the stand was remarkable
In the stand were available, Mobiserve Dubai General Manager; Ahmed Youssef and Regional Director of sales and global accounts; Ronny Hanna to answer queries on various Turnkey Telecom business services.
Mr. Sameh Atalla, CEO of Mobiserve Holding, visited the stand, where he welcomed clients, and visitors giving his full support to the organizing team.
The event received media coverage from a wide range of press reporters as well as T.V. anchors.
Mobiserve is expected to have business cooperation across the GCC with contacts gained at the exhibition.
Mobiserve is a prime player in the market of turnkey solutions focusing on telecommunication and engineering in MENA. Mobiserve currently operates in 9 countries across the region including Egypt (headquarter), Algeria, Tunisia, UAE, KSA, Bangladesh, Pakistan, Kenya, and recently Morocco
Mobiserve participates in ME Telco World Summit in Dubai
Among a selection of telecom operators, vendors and subcontractors, Mobiserve will participate in the Middle East Telco World Summit in Dubai next week on the 7th and 8th of December 2009.
The Middle East Telco World Summit brings together the communications service providers and vendors in a networking business focused environment to formulate a central force in driving the industry agenda afterward.
Mr. Sameh Atalla said: ""Mobiserve is one of the top
companies matching the technology by training and continuously investing on our human capital of engineers and technical team to be up to date with our clients' changing needs and that's why we're here today at the GSM congress".
He added: "We want to show our capabilities and strength to telecom players exhibiting there and also the visitors and tell them we're here to help you and provide you with the best service you can get".
Mobiserve has a strong presence in UAE, in addition to its headquarter in Egypt and other seven subsidiaries in Algeria, Tunisia, Pakistan, Bangladesh, KSA, Morocco and Kenya.
In the foremost events venue in Africa, the Kenyatta International Conference Center (K.I.C.C) in Nairobi, Kenya, Mobiserve exhibited at the 12th ITELEXPO Exhibition, East Africa’s idealist trade exhibition on IT, Electronics, Telecom and Satellite.
The ITELEXPO is a meeting point for the telecom and IT industry players, Importers, distributors, Satellite Operators, wholesalers, retailers, professional end users, IT & telecoms managers, government IT directors specialist & other professionals related to the industry. Over 30 countries exhibited at the Expo from the 12th to the 14th of November 2009.
Mr. Sameh Atalla, CEO of Mobiserve Holding, visited Mobiserve's booth during the first day, where he welcomed our clients, and visitors giving his full support to the organizing team.
During his visit, Mr. Atalla stated during an interview with the Daily Nation News that “Kenya is the best hub for our operation in the region” and confirmed that Mobiserve is committed to provide high quality services to ensure that its clients’ operations are achieved at optimal levels.
Mobiserve is looking forward to strengthen networks and contacts gained at the exhibition and widen collaboration in the region.
Mobiserve is a leading provider of turnkey solutions focusing on telecommunication and engineering in Middle East and Africa, where it has operations in 9countries, which are Algeria, Tunisia, United Arab Emirates (UAE), Saudi Arabia, Bangladesh, Pakistan ,Kenya and Morocco.
To view Mr. Atalla interview at Daily Nation, below is a link to view the newspaper, page 25.
http://dn.nationmedia.com
To expand its presence, Mobiserve has opened new offices in Kenya in order to cover the East African region.
Mobiserve Kenya is a full fledged subsidiary and it would offer the complete portfolio of services of Mobiserve including telecom infrastructure, telecom engineering and satellite services, operation and maintenance and others.
It is worth to be mentioned that Mobiserve has presence in 7 other countries than Kenya which are Egypt as headquarter, Algeria, Tunisia, Pakistan, Bangladesh, UAE and KSA.
Faisal Bank awards First Service delivering its current statements
First Service, the business arm of Mobiserve holding, has been exclusively awarded for delivering the whole volume of Current statements of Islamic Faisal Bank, nationwide.
"The long experience and proven success of First Service in delivering bank statements for the biggest banks in Egypt has motivated Faisal Bank to choose us among our competitors to deliver their current statements" Hesham El Sayed, Service Operations Senior Manager.
It is worth to be mentioned that First Service has its share in the banking sector, where it provides the delivery services to the National Bank of Egypt, BNP Paribas, Bank Audi, Piraeus Bank, Mashreq Bank, National Bank of Abu Dhabi, ABC Bank, Banque du Caire, Al Watany Bank (AWB), The United Bank, Citi Bank, Misr International Bank, HSBC, NSGB, Barclays Bank, Credit Agricole Egypt and Banque Misr.
Mobiserve organized 2 seminars for its potential clients in Algeria
Mobiserve has organized two seminars for its potential clients from the telecom sector in Algeria on the 23rd and 24th of June 2008 at Algeria Business Center, Hilton Alger.
The two days event included an informative presentation about the group and its companies and services especially Mobiserve Algeria and the services it provides.
The clients were invited to address their questions to our sales and management team who fully cleared their concerns and inquiries.
Mr. Sameh Atalla, CEO, began the presentation by introducing Mobiserve holding and its history and the move of the ownership to Abu Dhabi Investment company (Invest AD) in addition to overview about the workforce and revenue evolution, before leaving the speech to Mr. Nabil Akef, Algeria General Manager, who gave a brief about Mobiserve Algeria, and let the speech to the commercial team to present the various services of Mobiserve and Servitec to the audience.
During the event, Mr. Atalla stated that "Mobiserve aims to expand its presence and portfolio of services in Algeria by working for all operators and vendors.
Mr. Atalla added that "Mobiserve tends to develop its local calibers in Algeria that currently represent 95% of the workforce there through the exchange of experience between our subsidiaries to better serve our clients."
"Moreover, Mobiserve is currently expanding to cover more countries in the region add more to its success in the countries of presence"
This event was organized for Mobilis and Algerie Telecom on the first day and Wataneya Telecom (Nedjma) on the second day, where all attendees have enjoyed a complimentary lunch with the team in a friendly atmosphere.
At the end, Mr. Akef said that "these two seminars are considered of the important milestones of our marketing plan for the Algerian Market and we had very positive feedbacks from the clients, during which they were eager to know more about the activities of Mobiserve, and we wish this would be a start to build a fruitful relationship."
Mobiserve signs a global supplier agreement with Huawei
Mobiserve has signed a Global Supplier Cooperation Agreement with Huawei at the leading telecom technology partner's headquarter in Shenzhen, China to add a new block in building to their successful partnership.
Sameh Atalla, CEO of Mobiserve Holding declared that "This Agreement brings together our Telecom experience and Network engineering expertise for the largest fast growing Telecom Vendor worldwide and serves as an important endorsement for Mobiserve in this region."
Mr. Atalla added: "We are pleased to have been chosen for this strategic partnership."
This partnership will position Mobiserve among the preferred Telecom Service Suppliers selected by the worldwide giant Telecom vendor, Huawei; In the regions where Mobiserve has experience of same or similar projects. It would also place Mobiserve in a preferential position among the competing telecom service providers in the region, and would allow the two parties to expand the domain of their cooperation.
This partnership is a result of "Successful cooperation over a wide range of services and technologies in different countries" according to Cao Ray, CEG of Huawei Technologies Co., Ltd.
"This strategic partnership can contribute in creating added value to Huawei and Mobiserve's clients" as Mr. Ray stated.
It is worth to be mentioned that Mobiserve and Huawei have partnered in many projects in Egypt, Pakistan and UAE during the last year where both parties scored success records in the implementation of the telecom networks in the 3 countries.
About Mobiserve
Ranked amongst the leading providers of turnkey solutions focusing on telecommunication and engineering services in the region, MobiServe is always the best partner for GSM operators for their network rollout and maintenance.
Due to its ability to mobilize resources to implement different projects quickly and efficiently as per the requirements of the clients, MobiServe has maintained a great reputation of excellence since its establishment on 1999.
MobiServe has currently adopted a strong expansion plan to regionally deploy a growing number of offices and employees.
MobiServe operates in 7 countries which are Egypt as headquarter, Pakistan, Bangladesh, Algeria, Tunisia, UAE and KSA with workforce that excess 5000 employees with continuous plans for expansion.
About Huawei:
Huawei is a leader in providing next generation telecommunications networks, and now serves 36 of the world's top 50 operators, along with over one billion users worldwide.
Huawei has built up product portfolios including mobile network, broadband network, IP-based, optical network, telecom value-added service, and terminal. Huawei has an advantage in the transition toward future-oriented development and can provide competitive communication solutions and services for our customers.
At the end of June 2008, Huawei has over 87,502 employees, of whom 43% are dedicated to R&D. Huawei's global R&D centers are located in Silicon Valley and Dallas in USA, Stockholm in Sweden, Moscow in Russia and Bangalore in India in addition to those in Beijing, Shanghai, Nanjing, Shenzhen, Hangzhou and Chengdu in China.
Mobiserve Holding celebrates its 10th anniversary and announces its recent acquisition
Mobiserve Holding celebrated its 10th anniversary in pleasant and friendly atmosphere honored by the presence of a selection of the group's respectable clients and partners, in addition to the distinguished members of the press.
Sameh Atalla, the CEO of Mobiserve Holding, has thanked all the teams of the company standing behind its success, and "the clients and partners for their valuable trust in us" during his speech for the celebration ceremony which took place at Four Seasons Nile Plaza Hotel, on Wednesday, February 4th, 2009.
Mobiserve Holding, operating previously under the name of OrasInvest has achieved great success since its establishment and scored various records in increasing its revenue several folds during the last 5 year "which made it a tempting and attractive target for investors."
The success of Mobiserve holding and its potential and ability to grow in the coming years was the motive for the new owners, ADIC MENA Partners, LP, a private equity fund advised by ADIC PE Management LLC, a subsidiary of the Abu Dhabi Investment Company, and Delta Partners the leading professional services firm specialized in the telecommunications media and technology sectors, servicing the industry through advisory services, private equity and corporate finance facilities.
On the other hand, George Edward, the Chief Commercial Officer said: "The acquisition would help the group of companies to expand in the markets of existence and explore new opportunities region wide with telecom operators and other clients due to non-existence of any conflict of commercial interest between any potential clients and its new ownership structure."
Mobiserve Holding was established in 1999 with the main objective of providing a leading and telecom services via its engineering arm, Mobiserve, in addition to top notch business services via its business services arm , First Service.
It operates in 7 countries which are Egypt as headquarter, Pakistan, Bangladesh, Algeria, Tunisia, UAE and KSA with a workforce that exceeds 5000 employees with continuous plans for expansion.
Mobinil awards Mobiserve the Implementation of IP/MPLS network in 12 switches
Mobiserve has been awarded the implementation of Mobinil's new IP/MPLS network in 12 switches during Q2, Q3 and Q4 of 2008.
Cisco's IP/MPLS network will help Mobinil to provide different value services to its customers and increase the capacity of its core network generally by mid November 2008.
The scope of work includes equipment supply and delivery, site preparation, equipment racking and stacking, services migration from the old network to the new MPLS network and technical support for one year.
This project covers Cairo in addition to 12 other locations in Egypt.
It is worth mentioning that Mobiserve has been awarded Cisco's Silver partnership which qualified it for this project in addition to its long record with Mobinil.
Mobiserve delivers the first phase of the new Coptic Orthodox Culture Center
Mobiserve has delivered the first phase of the new Coptic Orthodox Culture Center in Cairo, which was inaugurated on Friday, November 14th under the patronage of the holy Pope Shenouda.
The Coptic Orthodox Cultural Center aims to bring together the diverse fundamentals of the rich Coptic heritage in celebration and preservation of our past and in anticipation of our future.
Mobiserve has participated in the great project as the main contractor, where the scope of work included the finishing of the skeleton building in addition to
electro-mechanical work and the interior design, in addition to the management of all the subcontractors assigned to the project.
The interior design of the building combines modern facilities with principals of the Coptic art and design as it would include St. Mark public library that would contain a state-of-the-art electronic library and will house specialized manuscript and rare book exhibits as well as combine library and research facilities, a children library, lecture halls, specialized research units, conference and exhibitions halls in addition to other venues that would all follow the architectural style inspired by iconostasis of the churches of Virgin Mary and Abû Seifen in old Cairo, also spread through most of the monasteries and churches of that era.
The opening that took place on the occasion of the 37th anniversary of the holy Pope enthronement was honored by the attendance of a selection of clerics and Egyptian ministers and state representatives.
First Service launches its short number service for clients
In order to better serve its clients, First Service took the initiative to support them with a short number to receive their end customer's complains directly.
The short number aims to release some of the workload from the client's customer service department as their clients' complains would be directed to the support team of First Service to take immediate action.
This will guarantee effective, instant & accurate handling of queries and requests and consequently provide a better level of service to the customer.
First Service is starting to apply this service with its clients from the banking sector upon request October 2008.
Etisalat Chooses First Service to be its Official Bad Debt Collector
First Service has been assigned by Etisalat, the third mobile operator in Egypt, to be its official bad debt collector from their non-paying customers.
The agreement between both parties started on 1st of June 2008, makes First Service the main provider of bad debt collection service for GSM operators in Egypt as it already serve Mobinil and Vodafone.
It worth to mention that First Service has also a wide experience with the banking and ISP sectors where it serves their leading players such as City Bank, Arab Africa Bank and BNP Paris Bas as well as TE-Data, Nile online and Link dot Net.
Mobiserve has succeeded to pass Cisco's audit to move from Premier to Silver partnership with no action points or reserves to be one of only 4 Silver partners in July of 2008.
Cisco Channel Partner Program is a value-based program cantered on the partner's ability to deliver business solutions built upon Cisco's technologies. The program rewards partners for the value they bring to its customers.
This Audit is an annual action to measure the ability of Cisco's partners to deliver the service to the customer by auditing many factors such as customer care and ability to deliver 24/7 support, the partner's technical escalation matrix and automation, customer satisfaction and loyalty and level of specialization achieved through Individual certificates & Support LAB.
Mobiserve is currently planning to continuously develop and invest in its human and technical capabilities to achieve Cisco's golden certification in the next run.
Mobiserve partners with Ericsson & Huawei for Etisalat's 3G network implementation
Mobiserve has been awarded two major projects within the implementation of Etisalat 3G network in Egypt with Huawei and Ericsson.
The leading telecom provider has been assigned for the installation of Huawei equipments in phase 3 and 4 of the implementation of the network of Etisalat, the third mobile operator in Egypt.
On the other hand, Mobiserve has been awarded a turnkey project by Ericsson for Etisalat 3G network including site acquisition and construction, towers and shelters supply, and telecom implementation.
It is worth to be mentioned that Mobiserve was instrumental in the fast deployment of the major GSM operators in Egypt, amongst are Mobinil in Egypt, Tunisiana in Tunisia, Mobilink in Pakistan, Banglalink in Bangladesh, Iraqna in Iraq and Du in UAE.
Mobiserve participates in the 3rd Conference for Oil and Gas Communications in Cairo
Mobiserve participated in the 3rd annual conference for Oil and Gas communication for North Africa and Middle East, held during 16th and 17th of June 2008 in grand Hyatt Hotel in Cairo.
The conference is organized by UK Event Management Partners (UK emp) and supported by the Global VSAT Forum GVF headquartered in London with more than 200 members worldwide.
This edition of the conference brought again the key leaders and experts from the oil & gas sector and ICT specialists together into one high-level discussion
and networking forum at which the possible ways of collaboration of the 2 two industries would be deeply addressed.
It is worth to be mentioned that Mobiserve has a proven record in satellite communication with more than 270 VSAT Sites build and operated in addition to respectable experience with the major oil and gas players in the region which makes this annual event a good opportunity to meet its potential clients in an informative and focused environment.
This year's conference was attended by a range of high profiled companies in the field of satellite solutions, gas & oil and telecommunication, such as Stumberger, Ericsson, Hermes Datacomm, Vizada FZE, enppi, British Petroleum, Gasco and others.
First Service distributes El-Masry El-Youm newspaper
First Services has signed a contract with El-Masry El-Youm to distribute the daily newspaper to its mail list subscribers.
El-Mary El-Youm is considered to be one of the major accounts of the delivery and distribution service this year since its start on May 1st 2008.
First Service has successfully delivered 19. 500 copy during the first month and looking forward increasing the cooperation between it and the popular newspaper.
It is worth to be mentioned that first service was the official distributor of "24 hours" newspaper as well upon its start on August 2007.
First Service paves the road for call center outsourcing in Sharm El Sheikh.
Following a major upgrade in our call center, First Service has organized a three-day workshop under the name of "Call Center Outsourcing event" at Ritz Carlton Hotel Sharm ElSheikh from 5th to 7th of September 2007.
The workshop aimed to elaborate the whole process of the call center outsourcing for both outsourcing entities and outsourcing service providers. It achieved a remarkable success, meeting the expectations of the attendees.
Dr. Brownell O'Connor, known in the relevant business community as the call center doctor, headed the workshop and provided a comprehensive understanding to the "Outstanding Outsourcing" key topics like the Key Outsourcing Concepts, the preparation of the outsourcing business case, the selection of the ideal partner and how to manage it and finally the development of the outsourcing relationship further.
Recreation activities were part of the event as well. The attendees enjoyed a Bedouin night in a magnificent spot in Sharm's desert. The place, embraced by mountains and lightened up by tens of candles, witnessed various folkloric shows. In addition to that, a sea cruise and a free city tour were provided.
First Service was honored by a selection of attendees amongst are Yasser Maher and Ashraf Sahab from OTH, Magdy Gabra, Hisham Fawzy, Madeleine Fouad, Gendy Ramzy, Mohamed Youssef and Walid Sayed from Mobinil, Dominick Gringas and Mohamed Lahtihet from Djezzy and Marina Sofroni from Wind.
Ericsson has certified Mobiserve as its best partner in executing GSM sites for the third mobile operator in Egypt.
Mobiserve succeeded to deliver 50 sites of phase 1 including all sites survey, acquisition, civil and electro-mechanical work with the best quality, the minimum number of reserves and consequently zero rejected sites.
This commitment to quality standards and superior performance from our side led Mobiserve to win an average of 45% of the volume of the next phase with Ericsson for Etisalat.
Also, Mobiserve was always known as the technical arm of the leading mobile operator Mobinil where they built a continuous, fruitful and sustained relationship.
Mobiserve a global service contractor for GSM and wireless companies completed acquisition and merger with Conserve Pakistan. The mutual company's corporate name will be Mobiserve Pakistan Pvt.Limited.with a headquarter location in Islamabad and regional offices in Lahore, Karachi, and other cities.
Ronny Hanna, General Manager Mobiserve Pakistan said: "The business situation for the merger is overwhelming; Mobiserve and Conserve activities are geographically complementary and together account for over 50 per cent of Mobilink sites production in Pakistan.
The merger would better enable the new organization to effectively manage its business and serve its clients with one standard. & high quality assurance, the merger will also give the new Mobiserve organization a financial strength in a highly competitive market; thus ensuring continuing growth and profitability of our businesses in days to come".
Mobiserve Pakistan was incorporated as a Private limited company end of 2003 and started its operational activities from Lahore in 2004. With the main objective of serving a highly expanding telecommunication market in Pakistan where its client portfolio includes currently Mobilink, Motorola, Tellabs, Ditech, lucent, and others.
The newly merged company Mobiserve Pakistan is a private limited company will be having its registered office in Islamabad, Mobiserve Pakistan is exclusively owned by a well known name Mobiserve Holding.
Mobiserve Holding has conducted a fresh training course for its management team in Ain ElSokhna in May as a part of its continuous and comprehensive training plan.
Provided by Bissada management simulation center, the 4-day training course was made of two runs, the first of them was held in March 2007 and focused on finance and negotiation skills.
Earlier this month, Stella De Mare hosted the second and last run, which took the form of a business simulation and was attended by 39 members from different levels of OrasInvest's management team, headed by Mr. Emad Barsoum,
the CEO, Mr. Sameh Atalla, the managing director of MobiServe and Mr. Ramy Kato, the general manager of First Service.
The attendees were divided into 8 teams and competed on different business-related topics including "The Start Up of an International Business Joint Venture", "Steps toward local manufacturing", and "Linking Strategy to Operational Effectiveness," among others.
The simulation was hailed as "informative and will help the team in shaping the strategy of the company", according to Mr. Kato.
Bissada management simulation (BMS) was founded in 1969 by Dr. Youssef BISSADA, a professor at INSEAD University in France, and it provides various business simulation forms to organizations and companies worldwide.
"The simulation experience was really positive, because it proposes an interesting concept where you get instant results," Mr. Attala confirmed. "Besides, it reinforces the spirit of the competition, which is a good
Mobiserve's VSAT division participates in the 2nd annual conference for Oil and Gas communication for North Africa and Middle East, held during 30th and 31st of May 2007 in City stars intercontinental in Cairo.br />br />
The conference is organized by the Global VSAT Forum, an independent, non-partisan and non-profit organisation headquartered in London with more than 200 members worldwide.br />br />
This year the conference features a range of key themes identified by GVF to be explored at Oil & Gas Communications: Africa and the Middle East, which will take place in Cairo, Egypt, in May 2007 such as the evolutionary
dynamics of application and technology trends, Bandwidth Supply, Demand, Pricing and Quality of Service, Disaster recovery, Oil & Gas e-Commerce and use of Communications to manage environmental Impact, in addition to Industry Case Studies.
This event is considered to be a great opportunity for participant to meet potential partners and clients, in addition to huge exposure to competition and technology developments in the region which make it "one of the most important events for the company every year", according to Mr. Kamy Amoun, The regional sales director of Mobiserve, "Specially that Mobiserve has a proven record in providing VSAT solution in Egypt and Algeria."
This year's conference was attended by a range of high profiled companies in the field of satellite solutions, gas & oil and telecommunication, such as Alkan, Stumberger, Ericsson, Hermes and others.
Inmarsat awards a fully operational license to Mobiserve
Mobiserve is proud to announce its award of a fully operational license as one of the major services providers of Inmarsat, the leading provider of global mobile satellite communications.
Inmarsat announced the award of the new licenses to Mobiserve and Alkan, in a prestigious press conference earlier this month, honored by the attendance of Dr. Tarek Kamel, Egyptian minister of telecommunication and information technology.
By the recent upgrade to its satellite operators,
Inmarsat could now offer a full suite of its services in Egypt, including the Broadband Global Area Network service "BGAN",
and its upcoming maritime and aeronautical versions for the first time in Middle East, Fleet Broadband and Swift Broadband respectively.
In his speech, Mr. Sameh Atalla, the Managing Director of Mobiserve Explained: "This step will allow Mobiserve to sell height speed satellite communications to remote and on demand areas and applications in Egypt which would fulfill and create a demand in different sectors such as oil & gas, news agencies, tourism, and Banking.
Also, this new license provided by the Egyptian government to Inmarsat is valid for 3 years with possibility of renewal, and it is part of a national strategy to support the growing telecom market in Egypt, according to Amr Badawi, Executive President of the national telecom regulatory authority "NTRA".
BNP Paribas bank has recently increased its printing and enveloping volumes with Servitec after 3 months
of continuous success.
The partnership between Servitec- a subsidiary of First Service in Algeria- started in January 2007 by printing and enveloping the accounts statements of the bank's customers.
By April 2007, Servitec started printing the daily credit and debit notes, upon the bank's request, thus doubling the volumes of prints and envelopes per month.
Servitec, specialized in providing business services, has also successful partnerships with high profile clients in Algeria, amongst which are Djezzy, Lacom, Proserve.
Mobiserve has signed a partnership agreement in the "premier" category to add another record of success in its history of achievements.
Cisco partnership would open new markets for Mobiserve worldwide as it is required to design implement, install, and commission all the leading company's equipments.
The premier certification allow its holders access to restricted lines of products, specialized e-learning system in addition to possibilities of funding and investments for new projects and usage of Cisco brand in their marketing and branding activities.
Mobiserve has also currently successful relationships with a wide range of clients in the telecommunication industry such as Nokia, ZTE, DITech, Huawei and others.
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